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Privacy Policy

Focus 5 privacy policy

The privacy of your data — and it is your data, not ours! — is a big deal to us. We’ll only ever access your account to help you with a problem.

This Privacy Policy describes the types of information Visible Progress, LLC located at 6815 Spring Run Drive, Westerville, OH 43082 (Focus 5) collects from you on the internet website (the “Website”), how we use and handle such information (including who we might share it with) and how we revise this Privacy Policy from time to time.

Identity & access

When you sign up for Focus 5, we ask for your company name, and email address. That's just so you can personalize your new account, and we can send you invoices, updates, or other essential information. We’ll never sell your personal info to third parties, and we won’t use your name or company in marketing statements without your permission.

When you write Focus 5 with a question or to ask for help, we'll keep that correspondence, and the email address, for future reference. When you browse our marketing pages, we'll track that for statistical purposes (like conversion rates and to test new designs). We also store any information you volunteer, like surveys, for as long as it makes sense.

The only times we’ll ever share your info:

  • To provide products or services you've requested, with your permission.
  • To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law or process.
  • If Focus 5 is acquired by or merged with another company — we don’t plan on that, but if it happens — we’ll continue to ensure the confidentiality of any personal information and notify affected users well before any info about you is transferred and becomes subject to a different privacy policy.

Law enforcement

Focus 5 won’t hand your data over to law enforcement unless a court order says we have to. We flat-out reject requests from local and federal law enforcement when they seek data without a court order. And unless we're legally prevented from it, we’ll always inform you when such requests are made.

Information Security

Focus 5 takes reasonable precautions to keep your Personal Information secure. All personally identifiable information is subject to restricted access to prevent unauthorized access, modification or misuse.

Collection of personal information

Under this Policy, "Personal Information" means personally identifiable information such as your name, street address, telephone number, e-mail address, birth date, and credit card billing information.

When you provide us with Personal Information, you are authorizing us to use that information in accordance with the terms of this Policy, which includes your right to limit our use of your Personal Information (see Who To Contact About This Policy below).

We may also collect Personal Information from you about a third party (e.g., our Website might allow you to send an electronic "post card" to a friend, in which case we will need that person's name and e-mail address). Please note that we use such information only for the specified purpose (e.g., to mail the post card). We will not contact the third party again unless and until the third party contacts us.

Children’s Online Privacy Protection Act Notice: Focus 5 does not knowingly collect Personal Information from children under the age of thirteen. Our products and services are not directed to children under the age of 13. In the event that we learn that we have collected personal information from a child under the age of 13 without parental consent, we will delete that information as quickly as reasonably possible.

How We Use Your Information

When you supply us with your Personal Information we will use it only for the purpose for which it was collected (e.g., to register you for a class). It may also be used to contact you regarding other services and products that may be of interest to you (including those we may offer jointly with other organizations). At any time, however, you may opt out of such contact.

To help Focus 5 improve our services and our web site, we may retain third parties to analyze data we collect, including Personal Information. These third parties are not authorized by us to use your Personal Information in any other way.

In addition, we may partner with third parties to provide our services and products. If we have co-marketed our services and products with these third parties, we may share your Personal Information with them.

Focus 5 does not sell Personal Information. We will release your Personal Information if required to do so by law.

Other Information We May Collect

You may have heard of "cookies," which are files or pieces of information that are stored by your browser on your computer's hard drive. Focus 5 may use cookies to collect other information during your visit to our web site, such as the particular site areas you visit and the services or products you buy through our web site. We collect this information to better tailor our web site and our services to your interests and needs.

Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies or to alert you when cookies are being sent. Refusal of cookies at the site you entered may result in an inability to visit certain areas of the site or to receive personalized information when you visit the site.

In addition, we routinely try to improve how we promote our web site. To help us do this, we may measure the effectiveness of our web presence by determining what you clicked on to get to our site. Site measurement statistics may be used to personalize your web site experience, as well as to evaluate - anonymously and in the aggregate - statistics about usage of the web site. Information about your computer, such as your IP address (a number assigned to your computer whenever you surf the Internet), the type of Internet browser you are using and the type of computer operating system you are using may also be collected and linked to your Personal Information. This is to ensure that our web site presents the best web experience for visitors, and that they are an effective information resource.

Finally, some of the pages you visit may use pixel tags (also called clear gifs) to collect information about your navigation on our Website. This information is used to evaluate and enhance how the Website functions.

Notice to California Residents: Focus 5 does not currently maintain a process for individuals who use or visit the Website to review and request changes to any of their personally identifiable information collected through the Website.

Third Party Site Links

Focus 5 may provide HTML links to third party websites. Focus 5 is not affiliated with third parties to whom we provide such links, and we are not responsible for the content, accuracy or privacy practices of the websites to which such HTML links are directed. This Privacy Policy applies only to Focus 5’s website domain and not to any third party web pages or domains operated by third parties. As a general rule, you should always consider checking the privacy policies of third party websites before submitting Personal Information to such websites.

Governing Law

This Privacy Policy is governed by and interpreted pursuant to the law of the State of Ohio, in the United States of America. If any dispute arises in connection with your use of Focus 5’s products or services, the tribunals and courts of Franklin County, Ohio, United States of America, shall have exclusive jurisdiction and venue over such dispute. Users of Focus 5’s products and services who are subject to the jurisdiction of countries other than the United States of America must not submit information of any kind to or through Focus 5, and waive all liability of Focus 5 and its members, officers, employees, affiliates, successors and assigns with respect to submission of such information.

Changes & questions

Focus 5 may update this policy once in a blue moon — we’ll notify you about significant changes by emailing the account owner or by placing a prominent notice on our site. You can access or change your personal information at any time by logging in to your personal Focus 5 account contacting

Questions about this privacy policy? Please get in touch at

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Not-so-fine print: Terms of service, privacy policy, refund policy, data security overview