Focus 5 data security overview
We strive to protect your data.
All data is written to multiple disks instantly, backed up daily, and stored in multiple locations. Files that our customers upload are stored on servers that use modern techniques to remove bottlenecks and points of failure.
Your data is sent using HTTPS.
Whenever your data is in transit between you and us, everything is encrypted, and sent using secure HTTP access (HTTPS). Task data and messages aren't encrypted at rest — they are active in our database. Our backups of your data are encrypted using GPG standard.
Full redundancy for all major systems.
Our services are hosted on 3rd party hosting providers that have been architected to provide full back-up, redundancy, and to utilize back-up sites to ensure high service availability.
Sophisticated physical security.
Our servers employ highly secure facilities and infrastructures and are protected by biometric locks and round-the-clock interior and exterior surveillance monitoring. Only authorized personnel have access to the data center. 24/7/365 onsite staff provides additional protection against unauthorized entry and security breaches.
Our software infrastructure is updated regularly with the latest commercially-available security patches. Our products run on a dedicated network which is protected by built-in firewalls and carefully monitored. While perfect security is a moving target, we work with security researchers to exercise commercially reasonable efforts to keep up with the state-of-the-art in web security.
We protect your billing information.
All credit card transactions are processed using secure encryption—the same level of encryption used by leading banks. Card information is transmitted, stored, and processed securely on a PCI-Compliant network.
Want to know more?
Submit a support request if you have other security questions and we’ll get back to you as quickly as we can.
Have a concern? Need to report an incident?
Have you noticed an issue with your account? Please visit our firstname.lastname@example.org to report your issue.